About
This program provides nursing educators and clinical instructors with practical strategies for handling challenging staff behaviors in healthcare settings. It focuses on identifying the root causes of friction, such as burnout or skill gaps, and offers structured communication frameworks like the DESC model for conflict resolution. Participants will learn how to set professional boundaries, maintain objective documentation, and implement performance improvement plans without compromising team morale. The course provides the leadership tools necessary to sustain a professional learning environment while ensuring high standards of patient care and educational integrity.
You can also join this program via the mobile app. Go to the app